Shipping and Returns
SHIPPING AND RETURN POLICIES
At the SunTanningStore.com our number one goal is to get your order to your door as quickly and efficiently as possible.
How long does shipping from warehouse to your front door take?
We ship directly from the manufacture instead of first routing it through our office which saves you both time and money. In general, all Light Therapy Lamps ship within 2 business days but Tanning beds usually ship within 1-2 Weeks as they are made to order. Either way we'll send you a tracking number with an exact delivery date as soon as it ships!
What about festive season (Christmas and New Year)
Please note that some of our manufacturers close for the month of December and we cannot guarantee orders that are placed during this month will be delivered before Christmas. All our sunbeds items are made per order and manufacturing time over December is very different than any other time of the year. It all depends on the stock of the item ordered. If you are in a rush to receive your order over December please contact us first before placing your order. Manufacturing opens for all suppliers on the 4th of January and then all outstanding orders will be completed. Please also note that we DO NOT REFUND because of the waiting period of December. Orders cannot be cancelled once through to manufacturing.
Where do we ship our products from?
We have our manufactures ship directly to your door instead of first routing it through our office. This saves you both time and money and allows us to offer you the lowest prices.
Feel Secure with Instant Order Confirmation.
As soon as you place your order with us you will receive an order confirmation email. If you do not receive an instant confirmation, please make sure to check your junk, promotions or spam folder. Feel secure by tracking your order right to your front door with the tracking order that you will receive as soon as your order ships.
Want to Pick Up your Tanning Bed Locally?
Sure! Simply order online as usual and leave a note saying "local pickup" in the checkout page. We will arrange a local pick up time for you. ESB Tanning Beds can be picked up in Elgin, Illinois and all Wolff Tanning Beds can be picked up in New Bern, North Carolina.
What About Free Shipping Promotions?
Suntanning Beds Free Shipping special offers are hard to come by, especially when it comes to heavy items such as tanning beds. Shipping costs are usually between $175 and $600 depending on the weight of the order. However, for a limited time only we are offering a special offer for free shipping on all our orders to the lower 48 states in the U.S. Best of all, no minimum order is required!
What about setup and installation?
Most of our products only require minimal assembly. Unfortunately we don't offer "White Glove Delivery" as it normally costs $600-$1,000 extra and isn't worth the price for the easy setup. All tanning beds and booths are shipped freight are delivered curbside to your home or business so you'll need a friend to help you bring it in. We've arranged for the shipping company to call you ahead of time so you'll know which date and time they will arrive.
All Freight Deliveries (This includes all Free Shipping specials on our site)
- Home or business deliveries will need to be accessible to a full size semi-truck
- Most delivery times within the Continental U.S. range from 5-10 business days
- You will be contacted by the delivery company usually the day before to schedule
- Tracking numbers will be provided whenever possible
- A signature will be required upon receipt of the delivery
NOTE - If a confirmed delivery appointment is canceled by the customer on the day of delivery or if the customer is not home to receive the delivery a $100 fee will be charged to reschedule and re-deliver.
Also note that if you are unable to schedule the delivery in a timely matter (1-2 days) from when the shipping company first calls, you will be responsible for any storage or return shipping charges the freight company may charge.
AK, HI, PR Shipping
We're sorry at this time we can only ship to the lower 48 states.
At this time we do not ship outside of the U.S.A.
How can I cancel an order?
The fastest and easiest way to cancel an order is to reply to the instant order confirmation you received when you placed your order online. Just tell us why you need to cancel and we will put it through the system as soon as possible. You will receive a 100% refund for all orders if we can cancel it before it begins the shipping process. Unfortunately once an order has been fulfilled or shipped you will have to refund or exchange the product based on the conditions below.
How can I exchange a Product?
If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 15 days of the receipt of your product. The product must be returned in new condition in the original boxes with all the paperwork for refunds, credit, or exchange. Shipping charges and all replacement bulbs are not refundable. If you received a free shipping promotion when ordering, the full shipping amount both ways will be deducted when receiving a refund or exchange. Please email us for more information. Please see specifications for each manufacturer below or email us for more details.
How do I return a product?
If you are not completely satisfied with your purchase, our customer service dept. can arrange a return authorization (RMA number) within fifteen days of the receipt of your product. The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange. Once the product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the full shipping amount will be deducted when getting a refund or exchange. All returns are sent back to the manufacture and generally take a few weeks for them to process the refund and have us forward you the credit. Please see the specifications for each manufacturer below or email us for more details.
What to do when your tanning bed or booth shipment arrives:
- Please remove the box and any packing materials, including the plastic sheets covering the bed acrylic, while the carrier (truck driver) is still there. Make sure not to use sharp blades to remove the packing materials. The delivery driver may be in a rush but he/she should always wait for you to reasonably inspect your delivery before you are asked top sign the delivery receipt.
- Please (make note) of any missing items or damage on the delivery receipt and take pictures with your phone of the damage along with the box.
- Do not sign the delivery receipt accepting the shipment if the bed or booth has been damaged or is missing pieces. You can refuse to accept delivery and the driver will return the damaged shipment to the manufacturer. Please do not decline both boxes (if you shipment has multiple boxes) if only one box was damaged
- If no damage is noted on the delivery receipt and it's signed for acceptance the delivery will be considered "clear" and the transaction considered complete.
- If damage has occurred and a shipment is declined please notify us immediately at (321) 392-4786 and follow up by forwarding photos to info@SunTanningStore.com
When purchasing an ESB, Solar Storm or Solar Wave Tanning Bed:
When your tanning bed or booth is delivered, inspect it immediately for obvious signs of damage. Also compare the number of shipping units received to the number listed on the delivery receipt. Upon delivery you will receive 2 large boxes. Carefully inspect each box for signs of damage. Open both boxes and inspect for any visible damage. If nothing is missing and no damage has occurred please sign the delivery receipt and you are ready to start using your product!
If you find that damage has occurred you should decline to accept that part of the shipment. If just one box is damaged please accept delivery of the undamaged box and only refuse to accept the damaged box. Note the delivery receipt with your acceptance of partial shipment and refusal of the damaged box. Please note the delivery receipt with your observations, decline to accept the damaged box(s) and notify us immediately immediately so a replacement can be shipped to you.
Since most of our ESB items are custom made, if you wish to cancel your order, you must email us within 48 hours of the purchase that you are cancelling the order. If you choose to cancel your order after 48 hours, you will be charged 25% of the total purchase price to cover costs incurred on your behalf. If you choose to cancel your order after the item has shipped, you will be responsible for shipping charges of $1,000 plus 25% of the total invoice to cover costs incurred on your behalf. Since most of the items we sell are custom made and because we do not sell items that are previously owned, we cannot offer returns or refunds on purchases once you accept delivery of your purchase. We can only exchange damaged beds. Please make sure to inspect bed before signing and accepting your order.
Please note that all our ESB beds and booths are made for home tanning and we do not recommend using them for commercial use. These beds are the perfect option for someone who prefers tanning from home and who doesn't want to go into a salon every day.
If you have purchased a Wolff Tanning Bed:
Warranty Period: 12 months from the date of delivery to the original Purchaser.
What is covered: During the warranty period as specified above SUNFIRE INDUSTRIES will replace any defective system or component, at SUNFIRE INDUSTRIES’s sole discretion. The Purchaser shall be responsible for the difference between the cost of a new system or component and the prorated value of the defective system or component. Prior to making any repairs SUNFIRE INDUSTRIES will advise the Purchaser of the nature of the problem and the cost to the Purchaser based on the proration of the defective system or component.
Shipping: Shipping Tanning Beds usually take 4-8 business days to arrive and come on a fully size 18 wheel truck. The shipping company should call you 24 hours prior to arrival to ensure somebody is available to sign for and assist getting this off the truck. Our beds are shipped 95% pre-assembled and will only take 2 people about 10 minutes to finish assembly. Protective eye wear is required for indoor tanning and must be worn at all times.
Return: We cannot offer returns or refunds on purchases once you accept delivery of your purchase. We can only exchange damaged beds. The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange. Once product ships out to you, shipping charges are not refundable and customers are responsible for paying all actual shipping and handling costs both ways. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the full shipping amount will be deducted when getting a refund or exchange. All returns are sent back to the manufacture and generally take a 2-3 weeks for them to process the refund and have us forward you the credit. The customer will be responsible for the shipping costs of returning the product to the manufacturer. Please email us for more information. Actual refunds are subject to the manufacturer's policies.
When Ordering Sunless Spray Tanning Products & Equipment
Enjoy FREE same-day shipping on selected items throughout our store. If the items in your order which qualify for FREE Shipping total $149.00 or more, your order ships FREE!
*In Season Shipping cutoff is 12:00EST (Noon)
*This does not include Alaska, Hawaii, Canada or international orders. Free shipping does not apply to freight orders. Shipping carrier and service will be at our discretion.
*Excludes LTL Shipments & Some Kits (Equipment) and certain specials. Distribution is exempt. Shipping rates very by Item cost.
*Free Shipping in the continental United States Only.
*Same day if in stock and ordered by 12:00 noon EST Monday - Friday
Sunless Spray Tanning Product Shipping Options
Our standard shipping and processing charges for sunless spray tanning products and equipment is intended to compensate for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Most purchases are shipped from our warehouses to arrive within five business days of receipt of the order. If there is a delay, we will notify you by mail or email. Some items sent directly from our manufacturers may take longer, and items ordered together may not arrive in the same shipping box. Items shipped to Alaska and US Territories are delivered by FedEx or USPS at our regular shipping and processing fees. Some heavy or oversized items cannot be shipped outside the contiguous 48 states.
SunWe ship via UPS, FedEx or USPS
*Business Days exclude the day your order is placed.
Example: If your order is placed on Monday before 12:00EST with 2 day shipping option you will receive your order on Wednesday.
Sunless Spray Tanning Product Delivery Options
United States Postal Service
- USPS / 1-7 business days
- UPS Ground / 1-7 business days
FedEx Ground / 1-7 business days (See Map Below)
If you have any questions about warranties and policies please look at our FAQ page.
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