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Shipping and Returns

SHIPPING AND RETURN POLICIES

How long does shipping from the warehouse to your front door take?

We ship most spray tanning solutions, supplies and tanning lamps from our warehouse in Tennessee. Many of our heavier products ship direct to customers from the manufacturers, rather than routing the products through our facilities, to save you both time and money.

Normally tanning beds and tanning booths are made to order and ship in about 2 weeks after order placement but due to supply chain issues some factories have received delayed parts shipments from vendors and that has extended shipping times so please click on this link to view the current shipping time frames as they have recently changed. 

Once the bed or booth is ready at the manufacturer we'll send you a tracking number as soon as it ships and the carrier will schedule a delivery date with you. All general salon equipment and spray tanning equipment ships as soon as the manufacturer can process the order and in most cases that time frame ranges from 1-5 business days. At times, large equipment orders such as spray tanning booths may require some final preparations at the factory and in some cases may take 2-3 weeks to ship. Unfortunately, not all online retailers may communicate these timeframes and only inform customers after their order is processed. At the Sun Tanning Store we work hard to be transparent and shipping directly from our manufacturer warehouses to ensure you always receive your purchase brand new, under full manufacturer warranty, and as quickly as possible. 

What happens after the shipment leaves to manufacturer warehouse? 

Orders of less than about 100 lb. normally ship with Fedex or UPS Ground. Transit timeframes normally range from 2 to 7 business days depending on the location of the manufacturer and the final delivery address. Larger shipments weighing more than 100 lb. normally require shipment by a LTL freight carrier. These shipments are transported and normally arrive on full sized 18 wheel semi trailer truck. Transit times for tanning beds are normally 2-4 days for most East Coast destinations, 5 days for the heartland and 7-8 days to West Coast locations. The LTL freight shipping companies normally call 24 hours prior to your bed or booth arriving at the final destination terminal to set up a delivery window to ensure the customer is available to sign for the delivery and remove the shipment from the truck. Once you receive your shipment tracking number you can monitor the progress of your shipment on our shipment tracking page.

Special Considerations During Christmas and New Year Season

Please note that some manufacturers receive large numbers of orders in December but may also close between December 24th and January 1st so their staff may enjoy the holidays. We also cannot guarantee orders placed during this month will be delivered before Christmas. The delivery timeframe for December orders depend on the current stock of the items and the level of demand for those products. If you're in a rush to receive your order in December please contact us before placing your order to receive a current estimate on the delivery timeframe. 

Where do we ship our products from?

Our manufacturers ship your purchase directly to your door rather than routing it through our company facilities. This manufacturer direct process saves you both time and money and allows us to offer you the lowest prices.

Feel Secure with Instant Order Confirmation.

As soon as you place your order with us you will receive an order confirmation email. If you do not receive an instant confirmation, please make sure to check your junk, promotions or spam folders. Feel secure by tracking your order right to your front door with the tracking number that you will receive as soon as your order ships.

 

Free Shipping, No Tax Offers & Exclusions*

We offer free shipping on most orders over $49.99 during our special promotional periods but there are some products and locations that may not be eligible. These locations include Hawaii, Alaska, and the commonwealth of Puerto Rico. In addition, islands, mountains or rural areas and addresses which the manufacturer's shipping carrier considers difficult to access or remote as well as some Western and Northern states may require surcharges. Also, many tanning bed or booth manufacturers do require all distributors to collect a partial shipping fee during checkout but some addresses may require an additional surcharge on top of this initial fee. If you feel you are in a remote or possibly difficult to access location, please feel free to contact us to make sure. If you place an order and we find that you are in such an area we will immediately contact you with available options. 

Most salon equipment or furniture must also be shipped to a commercial business address to qualify for free shipping. If your delivery address is not recognized as a commercial address you may be asked to pay a surcharge for a residential delivery. If you do not have access to a commercial address we can ship some smaller item orders to a Fedex Hold at Location when boxes do not exceed 55 lb. Please feel free to contact us with any questions or for additional details.  

We are also required to collect and pay Illinois and Tennessee sales tax on all orders as well as sales tax in some states on orders of Norvell spray tanning products. 

What about delivery, setup and installation?

All tanning beds, booths, canopies, spray tanning booths and large salon equipment orders over 100 lbs. are shipped freight. We've arranged for the shipping companies to call you ahead of time so you'll know which date and time they will arrive. All freight shipments are delivered curbside to your home or business, and the shipment will not be brought inside for you by the driver, so you'll need to arrange for assistance to bring it inside. If special inside delivery and assembly service is available on a product it will be offered on the product page options.

All Freight Deliveries (Includes all Free Shipping specials)

  • Home or business deliveries will need to be accessible to a full size 18 wheel semi-trailer delivery truck
  • If your address is not accessible to the freight truck you will need to arrange to meet the delivery driver and take possession in an alternate location. 
  • Most carrier transit times from the factory to your home within the Continental U.S. will range from 3-8 business days.
  • You will normally be contacted by the shipping company the day before to schedule a delivery window.
  • Products shipped freight are delivered curbside to your home or business so you'll need a friend to help you unload and bring it inside.
  • Tracking numbers will be provided whenever possible.
  • A signature by the purchaser will be required upon receipt of the delivery. 

NOTE: If a delivery appointment is canceled by the customer on the day of delivery or if the customer is not home to receive the delivery a $100 fee is charged by the carrier to reschedule and re-deliver. This rescheduling fee will be paid for by the customer. Also note that if you are unable to schedule the delivery in a timely matter (1-2 days) after the shipping company first calls, you will also be responsible for any storage or return shipping charges the freight company may charge. 

AK, HI, PR Shipping

We're sorry but at this time we can only ship to the lower 48 states given the logistics and costs involved in shipping outside the continental United States. If you live in Alaska, Hawaii or Puerto Rico you may work with a freight freight forwarder located in the loser 48 states and we can arrange to ship products to them for forwarding in most situations. Please contact us with additional questions.

FREIGHT SHIPMENTS - What to do when your shipment arrives

1.     Immediately inspect your shipment to ensure it is the correct product and in good condition at arrival. In addition, please ensure the number of boxes match the quantity on the delivery receipt. If you received the incorrect product(s) please notify us immediately. If any boxes arrive damaged it is critical you follow the instructions below.

2.     If any of the boxes are damaged note that damage on the delivery receipt. Also, if the number of boxes does not match the quantity on the driver's delivery receipt please make sure to note the shortage.

3.     Take photographs of all sides of each box (this is very important.)

4.     Refuse to accept any box that is clearly damaged and the contents do not appear to be in good condition.

5.     If the boxes appear to be in good condition please remove the box and any packing materials, including the plastic sheets covering the bed acrylic on UV tanning systems, while the truck driver is there if at all possible. Make sure not to use sharp blades to remove the packing materials.

6.     If significant damage has occurred (Examples: case is dented or scratched, acrylic is cracked, 3-4 lamps are broken etc.) please note the damage on the delivery receipt and then DECLINE to accept the damaged box (Do not refuse all boxes if only 1 box is damaged).

7.     If only minor damaged has occurred (Example: 1 or 2 lamps have vibrated loose and broke) you can note that damage on the receipt and ACCEPT the box. We will then work with the manufacturer to have replacement lamps shipped to you.

8.     If the truck driver will not allow you open the boxes at the time of delivery but the boxes appear in good condition please write “Possible Concealed Damage” clearly on the delivery receipt. It is very important that you do this. It is also recommended that as a precaution you always write this on the receipt even if you have open the boxes and the items appear undamaged on first inspection. 

9.     Do not immediately throw away any of the delivery boxes. Insurance & manufacturers require photographs of all sides of the boxes and disposing of a box will also annul our ability to process a refund or a replacement if that is necessary. Please hold onto your boxes until you are fully certain no concealed damage has occurred.

10.   If damage did occur please notify us immediately at (321) 392-4786 and forward all photos to info@SunTanningStore.com

11.   If no damage is noted on the delivery receipt the shipment will be considered "clear" and the purchase completed. Congratulations! 

Freight Shipping Inspection & Damage (All Products) 

When signing for freight shipments you are agreeing and documenting that your items received are correct and in good condition. Any damage to items beyond that point will be the responsibility of the customer. Please follow the delivery inspection instructions sent to you very carefully when receiving a freight shipment and always notify us within 24 hours if any damage occurred. If freight shipping damage did occur, and the customer did not note the damage on the delivery receipt, it will be the discretion of the Sun Tanning Store and the product manufacturer to determine the appropriate solution to remedy the situation. Tanning bed and booth shipments rejected or returned due to damage will be replaced in an expedited manner by the manufacturer (normally within 7-10 business days). If the customer wishes to cancel the order rather than wait for the replacement shipment, it will be considered a return and the customer will pay all actual shipping costs and a 25% restocking fee. 

Cancel, Return & Refund Policies 

Tanning Beds, Tanning Booths & Canopies, Replacement Parts, Tanning Lamps and Light Therapy Systems Cancellation and Return Policy:

The fastest and easiest way to cancel a tanning bed, tanning booth, tanning lamp, or a red light therapy system order is to reply to the instant order confirmation you received when you placed your order online. Just tell us why you need to cancel your order within 5 days and you will receive a 100% refund on the order as long as we can also cancel it with the manufacturer before the shipping process has begun. There are significant expenses involved in fabricating and preparing a large tanning or red light unit so if you do decide to cancel your order after 5 days you will be charged a 25% cancellation fee. Also, once the shipping process has begun on any order (such as a Bill of Lading is created for a freight shipment or a label is created on a smaller shipment) and we cannot cancel or stop the order without incurring shipping or other cancellation fees, the customer must return or exchange the product based on the return conditions detailed in the paragraph below. Shipments rejected or returned due to damage will be replaced in an expedited manner by the manufacturer (normally within 7-10 business days). If the customer wishes to cancel the order rather than wait for the replacement shipment, it will be considered a return and the customer will pay all actual shipping costs and a 25% restocking fee. 

How do I return or exchange a Tanning Bed, Tanning Booth Booth, Canopy, Replacement Parts, Tanning Lamps or a Light Therapy System? 

Tanning systems or tanning lamps are not guaranteed to provide any type of specific tanning results due to variables such as the skin types of users and insufficient voltage or power levels inside buildings. In addition, replacement acrylic orders are not eligible for return. However, if you are not satisfied with your tanning bed, booth, or canopy purchase our customer service department can arrange a return authorization (RMA number) within fifteen days of delivery. The product must be returned in new, resale-able condition in the original shipping boxes with all the paperwork for a refund, credit, or exchange. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the actual shipping cost (both ways) will be deducted when receiving a refund or exchange in addition to a 25% cancellation and restocking fee. Additional details regarding Tanning Lamp Returns & Exchanges may be viewed here. All returns are shipped back to the manufacturer and generally take 2-3 weeks to complete the return and process a refund or credit. Actual refunds are subject to the manufacturer's policies and subject to change.  

Inside Delivery and Assembly Service

The customer is responsible for ensuring the product they have purchased can fit through doors, hallways, turns or stairwells. Once the delivery is scheduled, rescheduling or missed appointments by the customer will result in a $199 abort fee due prior to service being performed. Inside Delivery and Assembly Service is Non-Refundable.

Service includes up to one flight of stairs. Additional stairs, stairwells, or special access requirements may result in additional fee's.  

Adding Inside Delivery and Assembly service may extend estimated lead times due to the additional coordination involved.

If you have any questions about warranties and policies please look at our FAQ page or Contact Us at info@suntanningstore.com 

COLOR & APPEARANCE DISCLAIMER

All tanning beds and accessories purchased are represented on our site in as best a color scheme/description as possible, based on information relayed to us by the manufacturer.

PLEASE NOTE: the tanning beds and booth manufacturers reserve the right to make reasonable adjustments or substitutions at their discretion for refinements that improve the quality, appearance and performance of the product.

Ordering Replacement Tanning Lamps 

We stock hundreds of tanning lamps and offer them to consumers for easy sale online. The customer is responsible for insuring the replacement lamps ordered are compatibly with their tanning needs and skin type in addition to selecting the correct type, quantity, size, wattage and compatibility. State regulations vary for salon owners using tanning systems commercially and it is the salon owners responsibility to be aware of their state requirements to insure any replacement lamps ordered are legally compatible in their state. If the customer orders incorrect lamps they will be responsible for all actual shipping costs (even if they received a free shipping offer) and also restocking fees if the lamps must be returned. In regards to FDA compatibility, please send us an email and we can determine which tanning lamp is the correct choice.

Spray Tanning Equipment, Solutions, Lotions & Disposables - Shipping & Returns

All spray tanning equipment includes a 7 day return window after delivery. The customer is responsible for shipping and handling costs (both ways) on returned items and a 25% restocking fee will be applied. All equipment returns must include an RMA number provided by the Sun Tanning Store.

Because we cannot sell used items, all returns must be in new and unused condition, including original packaging (please do not use, assemble, or modify the product in any way). Due to quality control, sanitary requirements and to ensure both authenticity and safety no returns or exchanges will be provided on tanning solutions, lotions, self tanners, disinfectants, support products or disposables. Unless otherwise stated, specials, promotions or any products that are purchased using a coupon or discount code are not eligible for return or exchange.

Missing deliveries, shipping damage or missing products should be reported within 24 hours. All shipments should be sent to commercial addresses and if after delivery by the carrier, the shipment is subsequently reported to be lost or stolen, the Sun Tanning Store retains sole discretion in determining the appropriate resolution. 

Continuum

If you are unsatisfied with a Continuum product, you may return the product within fifteen (15) days of purchase. However, Continuum does not accept returns on custom pedicure spas. Shipping damage must be reported within 48 hours of delivery. An authorization number is required for all returns. No returns will be accepted without the return authorization number (RMA) written on the box to be returned. No refunds will be given for opened or used products. Unopened and unused items will receive credit less a twenty percent (20%) restock fee. If a returned item is not in new condition or any parts or accessories are missing, we may reduce the refund based on the condition of the merchandise. The customer is responsible for return freight charges. If a free shipping promotion was applied to the order, the actual shipping cost will be deducted from the refund. 

Deco Salon Furniture

An authorization number is needed for the approved returns or exchanges. All returned items are subject to a 20% restocking fee. Shipping damage must be reported within 48 hours of delivery. Refunded amount will be the original cost of the products only, less our cost of shipping the item to you and the restocking fee. All returned items are to be in its original package and condition. Used or assembled items cannot be returned. Customers are responsible for the shipping cost back to the warehouse. Returns are accepted no later than 7 days after the receipt of shipment.

DermaLight

If you are not satisfied with a product, you may return it within 30 days for a refund (excluding all actual shipping and restocking fee) after contacting Sun Tanning Store for a Return Merchandise Authorization (RMA) number. Products must be in new condition and returned in suitable packing material to qualify for a refund and a 25% restocking fee will be charged for any returned item. Customers are responsible for shipping expenses associated with returning a DermaLight product.

Dream In Reality (DIR) Policy 

New Dir Salon Furniture merchandise may be returned for a refund within 15 days of receipt. ALL Special Order Color & Materials are not refundable. Shipping damage must be reported within 48 hours of delivery. Return requests MUST be approved in advance and are subject to a 35% restocking fee (if not returned in original packaging and condition, the re-stocking fee will be greater than 35%) plus shipping charges (both directions will be billed the original shipping cost). Products must be returned in their original packaging - in Like New condition. Refunds are contingent upon Dir Salon Furniture Inspection and approval. All credits will be issued to the original method of payment.

Pibbs Industries Return Policy

Pibbs Industries' Equipment and Products are designed and distributed for Licensed Professional use only. Any installations are to be made by a Licensed Professional Contractor or Licensed Plumber. In addition, all items that are to be affixed to a permanent structure (i.e. wall arm) must be done so by a licensed professional contractor. Proof of such installations must be supported by a copy of a Paid Invoice by the Contractor/Plumber. Failure to follow the above instructions will render any and all warranties null and void. Pibbs has a 7 day product return policy and will also not accept returns on any heavy freight items. Shipping damage must be reported within 48 hours of delivery. A minimum 20% restock fee will be charged and the customer is responsible for paying shipping costs both ways. Should an item need to be returned to Pibbs, A Return Merchandise Authorization Number (RMA) MUST be obtained and be duly noted on all packages and communications. 

Salon Ambience Return Policy

Salon Ambience equipment and products are designed and distributed for Licensed Professional use only. Any installations are to be made by a Licensed Professional Contractor or Licensed Plumber. In addition, all items that are to be affixed to a permanent structure (i.e. wall arm) must be done so by a licensed professional contractor. Proof of such installations must be supported by a copy of a Paid Invoice by the Contractor/Plumber. Failure to follow the above instructions will render any and all warranties null and void. Salon Ambience has a 7 day product return policy and will also not accept returns on any heavy freight items. Shipping damage must be reported within 48 hours of delivery. A minimum 20% restock fee will be charged and the customer is responsible for paying shipping costs both ways. Should an item need to be returned to Salon Ambience, a Return Merchandise Authorization Number (RMA) MUST be obtained and be duly noted on all packages and communications. 

TouchAmerica Return Policy

If you are not satisfied with a product, you may return it within 30 days for a refund (excluding all Freight and Restocking fee), after contacting Sun Tanning Store for a Return Merchandise Authorization (RMA) number. Shipping damage should be reported within 48 hours of delivery. Returned products must be in new condition and returned in suitable packing material to qualify for a refund. A 15% restocking fee will be charged for any returned item. Customers are responsible for freight expenses associated with returning products to TouchAmerica.