Shipping and Returns
SHIPPING AND RETURN POLICIES
How long does shipping from the warehouse to your front door take?
We ship all our products directly from the manufacturer instead of first routing it through our facilities to save you both time and money. Tanning Beds and Booths usually ship within 10 business days and most are made to order. Either way we'll send you a tracking number as soon as it ships and the carrier will schedule a delivery date with you. All salon and spray tanning equipment ships as soon as the manufacturer can process the order and in most cases that timeframe ranges from 1-3 business days. At times, large equipment orders such as spray tanning booths may require final preparation at the factory and in some cases may take 2 weeks to ship. Unfortunately, not all online retailers may communicate these timeframes and only inform customers after their order is processed. At the Sun Tanning Store we work hard to be transparent and shipping directly from our manufacturer warehouses to ensure you always receive your purchase brand new, under full manufacturer warranty, and as quickly as possible. Additional detailed information on the most current shipping time frames can be viewed here.
What happens after the shipment leaves to manufacturer warehouse?
Orders of less than 150 lb. normally ship with Fedex or UPS Ground. Transit timeframes normally range from 2 to 7 business days depending on the location of the manufacturer and the final delivery address. Larger shipments weighing more than 150 lb. normally require shipment by LTL freight carriers. These shipments are transported and arrive on full sized 18 wheel semi trailer trucks. Transit times for tanning beds are normally 2-4 days for most East Coast destinations, 5 days for the heartland and 7-8 days to West Coast locations. The LTL freight shipping companies normally call 24 hours prior to arrival to ensure the customer is available to sign for the delivery and remove the shipment from the truck. Once you receive your shipment tracking number you can monitor the progress of your shipment on our shipment tracking page.
Special Considerations During Christmas and New Year Season
Please note that some manufacturers receive large numbers of orders in December but may also close between December 24th and January 1st so their staff may enjoy the holidays. We also cannot guarantee orders placed during this month will be delivered before Christmas. The delivery timeframe for December orders depend on the current stock of the items and the incoming number of orders for those products. If you're in a rush to receive your order in December please contact us before placing your order to receive a current estimate on the delivery timeframe.
Where do we ship our products from?
Our manufacturers ship your purchase directly to your door rather than routing it through our company facilities. This manufacturer direct process saves you both time and money and allows us to offer you the lowest prices.
Feel Secure with Instant Order Confirmation.
As soon as you place your order with us you will receive an order confirmation email. If you do not receive an instant confirmation, please make sure to check your junk, promotions or spam folders. Feel secure by tracking your order right to your front door with the tracking number that you will receive as soon as your order ships.
What About Free Shipping Promotions?
Suntanning Beds Free Shipping special offers are hard to come by, especially when it comes to heavy items such as tanning beds. Shipping costs are usually between $175 and $600 for tanning beds and booths depending on the weight of the order. However, for a limited time only we are offering free shipping on orders over $49.99 to all the lower 48 states.*
Free Shipping & No Tax Offer Details*
We offer free shipping on orders over $49.99 during our special promotional periods but there are some locations that may be excluded. These locations include the states of Hawaii, Alaska, and the commonwealth of Puerto Rico. Other remote locations such as islands, mountains or rural areas and neighborhoods which a shipping carrier may deem remote or difficult to access may also be excluded. If you feel you are in a remote or difficult to access location, please feel free to contact us to make sure. If you place an order and we find that you are in such an area we will immediately contact you with available options. We are also required to collect and pay Illinois state sales tax due to the location of our Cicero Illinois warehouse.
In addition, most salon equipment or furniture must be shipped to a commercial business address to qualify for free shipping. If your delivery address is not recognized as a commercial address you may be charged a surcharge for a residential delivery. If you do not have access to a commercial address we can ship some smaller item orders to a Fedex Hold at Location when boxes do not exceed 55 lb. Please feel free to contact us with any questions or for additional details.
What about setup and installation?
Most of our products only require minimal assembly. We don't offer "White Glove Delivery" as it normally costs $600 to $1,000 extra and it just isn't worth the price for the very easy setup of tanning beds/booths and spray tanning equipment. All tanning beds, booths and some large spray tanning booths are shipped freight. Those products are delivered curbside to your home or business so you'll need a friend to help you bring it inside. We've arranged for the shipping company to call you ahead of time so you'll know which date and time they will arrive.
All Freight Deliveries (Includes all Free Shipping specials)
- Home or business deliveries will need to be accessible to a full size 18 wheel semi-trailer delivery truck.
- Most carrier transit times within the Continental U.S. range from 3-8 business days.
- You will be contacted by the delivery company usually the day before to schedule a delivery window.
- Products shipped freight are delivered curbside to your home or business so you'll need a friend to help you unload and bring it inside.
- Tracking numbers will be provided whenever possible.
- A signature by the purchaser will be required upon receipt of the delivery
NOTE: If a confirmed delivery appointment is canceled by the customer on the day of delivery or if the customer is not home to receive the delivery a $100 fee is charged by the carrier to reschedule and re-deliver. This rescheduling fee will be paid for by the customer. Also note that if you are unable to schedule the delivery in a timely matter (1-2 days) after the shipping company first calls, you will also be responsible for any storage or return shipping charges the freight company may charge.
AK, HI, PR Shipping
We're sorry but at this time we can only ship to the lower 48 states given the logistics and costs involved in shipping outside the continental United States. If you live in Alaska, Hawaii or Puerto Rico you may contact us to request a special quote. At this time we do not ship outside of the U.S.A.
FREIGHT SHIPMENTS - What to do when your shipment arrives
1. Immediately inspect your shipment to ensure it is in good condition at arrival and the number of boxes match the quantity on the delivery receipt. If any boxes arrive damaged it is critical you follow the instructions below.
2. If any of the boxes are damaged note that damage on the delivery receipt. Also, if the number of boxes does not match the quantity on the driver's delivery receipt please make sure to note the shortage.
3. Take photographs of all sides of each box (this is very important.)
4. Refuse to accept any box that is clearly damaged and the contents do not appear to be in good condition.
5. If the boxes appear to be in good condition please remove the box and any packing materials, including the plastic sheets covering the bed acrylic on UV tanning systems, while the truck driver is there if at all possible. Make sure not to use sharp blades to remove the packing materials.
6. If significant damage has occurred (Examples: case is dented or scratched, acrylic is cracked, 3-4 lamps are broken etc.) please note the damage on the delivery receipt and then DECLINE to accept the damaged box (Do not refuse all boxes if only 1 box is damaged).
7. If only minor damaged has occurred (Example: 1 or 2 lamps have vibrated loose and broke) you can note that damage on the receipt and ACCEPT the box. We will then work with the manufacturer to have replacement lamps shipped to you.
8. If the truck driver will not allow you open the boxes at the time of delivery but the boxes appear in good condition please write “Possible Concealed Damage” clearly on the delivery receipt. It is very important that you do this. It is also recommended that as a precaution you always write this on the receipt even if you have open the boxes and the items appear undamaged on first inspection.
9. Do not immediately throw away any of the delivery boxes. Insurance & manufacturers require photographs of all sides of the boxes and disposing of a box will also annul our ability to process a refund or a replacement if that is necessary. Please hold onto your boxes until you are fully certain no concealed damage has occurred.
10. If damage did occur please notify us immediately at (321) 392-4786 and forward all photos to info@SunTanningStore.com
11. If no damage is noted on the delivery receipt the shipment will be considered "clear" and the purchase completed. Congratulations!
Freight Shipping Damage (All Products)
Please understand that when signing for freight you are agreeing that your items have been received in good condition. Any damage to items beyond that point will be the responsibility of the customer. Please follow the delivery inspection instructions sent to you carefully when receiving a freight shipment and always notify us within 24 hours if any damage occurred. Please understand that if freight damage was incurred, and the customer did not note the damage on the delivery receipt, it is the discretion of the Sun Tanning Store and the product manufacturer to determine the appropriate option (sending replacement parts etc.) to remedy the situation.
Return & Refund Policies
Tanning Beds, Booths, Canopies & Red Light Systems & Parts:
The fastest and easiest way to cancel an order is to reply to the instant order confirmation you received when you placed your order online. Just tell us why you need to cancel and we will update the system as soon as possible. You will receive a 100% refund for all orders if we can cancel it with the manufacturer before the shipping process begins. Unfortunately once the shipping process has begun, and we cannot stop it without incurring cancellation fees from the carrier, you will have to refund or exchange the product based on the conditions below.
How do I return or exchange a Tanning Bed, Booth, Canopy or Parts?
If you are not completely satisfied with your purchase, our customer service dept. can arrange a return authorization (RMA number) within fifteen days of the receipt of your product. The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange. Once the product is loaded with a shipping carrier and leaves the warehouse shipping charges are not refundable and customers are responsible for paying all actual shipping costs both ways. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the actual shipping cost (both ways) will be deducted when receiving a refund or exchange. In addition, the manufacturers also reserve the right to charge a restocking fee of up to 25%. All returns are shipped back to the manufacturer and generally take 2-3 weeks to process the refund or credit. Actual refunds are subject to the manufacturer's policies and subject to change. Please email us for more information if you have questions.
COLOR & APPEARANCE DISCLAIMER
All tanning beds and accessories purchased are represented on our site in as best a color scheme/description as possible, based on information relayed to us by the manufacturer.
PLEASE NOTE: the tanning beds and booth manufacturers reserve the right to make reasonable adjustments or substitutions at their discretion for refinements that improve the quality, appearance and performance of the product.
All spray tanning equipment includes a 7 day return window after delivery. The customer is responsible for shipping and handling costs (both ways) on returned items and a 25% restocking fee will be applied. All equipment returns must include an RMA number provided by the Sun Tanning Store.
Because we cannot sell used items, all returns must be in new and unused condition, including original packaging (please do not use, assemble, or modify the product in any way). No returns or exchanges will be provided on tanning solutions, self tanners or disposables. Unless otherwise stated, specials, promotions or any products that are purchased using an incentive or coupon code are not eligible for return or exchange.
Any missing items in a shipment should be reported within 7 days of the shipment delivery date. All Fedex Ground and UPS Ground shipments should be made to a commercial business address. If the customer ships an order to a residential address and the shipment is lost, misplaced or stolen after Fedex/UPS delivers, the customer will bear responsibility for the loss.
If you are unsatisfied with a Continuum product, you may return the product within fifteen (15) days of purchase. However, Continuum does not accept returns on custom pedicure spas. An authorization number is required for all returns. No returns will be accepted without the return authorization number (RMA) written on the box to be returned. No refunds will be given for opened or used products. Unopened and unused items will receive credit less a twenty percent (20%) restock fee. If a returned item is not in new condition or any parts or accessories are missing, we may reduce the refund based on the condition of the merchandise. The customer is responsible for return freight charges. If a free shipping promotion was applied to the order, the actual shipping cost will be deducted from the refund.
An authorization number is needed for the approved returns or exchanges. All returned items are subject to a 20% restocking fee. Refunded amount will be the original cost of the products only, less our cost of shipping the item to you and the restocking fee. All returned items are to be in its original package and condition. Used or assembled items cannot be returned. Customers are responsible for the shipping cost back to the warehouse. Returns are accepted no later than 7 days after the receipt of shipment.
New Dir Salon Furniture merchandise may be returned for a refund within 15 days of receipt. ALL Special Order Color & Materials are not refundable. Return requests MUST be approved in advance and are subject to a 35% restocking fee (if not returned in original packaging and condition, the re-stocking fee will be greater than 35%) plus shipping charges (both directions will be billed the original shipping cost). Products must be returned in their original packaging - in Like New condition. Refunds are contingent upon Dir Salon Furniture Inspection and approval. All credits will be issued to the original method of payment.
If you are unsatisfied with a MaxiMist product you have purchased directly from us, you may return the Products within fourteen (14) days of delivery. All items must be returned in original packaging and in new condition. Original shipping charges are not refundable and buyer will be responsible for all return shipping costs, brokerage or other fees and a 25% restocking fee may be applied on all returns. Unless otherwise stated, specials, promotions or any products that are purchased using an incentive or coupon code are not eligible for return or exchange. Customers that choose to exchange or return merchandise are responsible for the shipping cost of returning product and the shipping cost of replacement product. All service/repair returns must have a copy of the sales invoice, and an RMA form with a brief explanation for the return. Return postage both ways will be the responsibility of the purchaser and will not be part of any refund amount. Repairs not covered under warranty terms and will be charged a repair service fee and parts fees, based on technicians evaluation of item. No exceptions.
Pibbs Industries' Equipment and Products are designed and distributed for Licensed Professional use only. Any installations are to be made by a Licensed Professional Contractor or Licensed Plumber. In addition, all items that are to be affixed to a permanent structure (i.e. wall arm) must be done so by a licensed professional contractor. Proof of such installations must be supported by a copy of a Paid Invoice by the Contractor/Plumber. Failure to follow the above instructions will render any and all warranties null and void. Pibbs has a 7 day product return policy and will also not accept returns on any heavy freight items. A minimum 20% restock fee will be charged and the customer is responsible for paying shipping costs both ways. Should an item need to be returned to Pibbs, A Return Merchandise Authorization Number (RMA) MUST be obtained and be duly noted on all packages and communications.
Salon Ambience equipment and products are designed and distributed for Licensed Professional use only. Any installations are to be made by a Licensed Professional Contractor or Licensed Plumber. In addition, all items that are to be affixed to a permanent structure (i.e. wall arm) must be done so by a licensed professional contractor. Proof of such installations must be supported by a copy of a Paid Invoice by the Contractor/Plumber. Failure to follow the above instructions will render any and all warranties null and void. Salon Ambience has a 7 day product return policy and will also not accept returns on any heavy freight items. A minimum 20% restock fee will be charged and the customer is responsible for paying shipping costs both ways. Should an item need to be returned to Salon Ambience, a Return Merchandise Authorization Number (RMA) MUST be obtained and be duly noted on all packages and communications.