Tanning Beds, Booths, Canopies, Tanning Lamps, Parts & Light Therapy Systems - Return Policy
The fastest and easiest way to cancel a tanning bed, tanning booth, tanning lamp, or a red light therapy system order is to reply to the instant order confirmation you received when you placed your order online. Just tell us why you need to cancel your order within 7 days and you will receive a 100% refund on the order as long as we can cancel it with the manufacturer before the shipping process has begun. There are significant expenses involved in fabricating and preparing a large tanning bed or booth for shipment and if you do decide to cancel your order after 7 days you will be charged a 25% restocking fee. Also, once the shipping process has begun, and we cannot cancel or stop the order without incurring shipping or other cancellation fees ourself, you will have to refund or exchange the product based on the conditions below.
How do I return or exchange a Tanning Bed, Tanning Booth, Canopy, Replacement Parts, Tanning Lamps or a Light Therapy System?
If you are not completely satisfied with your tanning bed or booth purchase, our customer service department can arrange a return authorization (RMA number) within fifteen days of the receipt of your product. The product must be returned in new, resale-able condition in the original boxes with all the paperwork for a refund, credit, or exchange. Once the order is loaded with a shipping carrier and leaves the warehouse shipping charges are not refundable and customers are responsible for paying all actual shipping costs both ways. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the actual shipping cost (both ways) will be deducted when receiving a refund or exchange. In addition, the manufacturers also reserve the right to charge a restocking fee of up to 25%. All returns are shipped back to the manufacturer and generally take 2-3 weeks to process the refund or credit. Actual refunds are subject to the manufacturer's policies and subject to change. Please email us for more information if you have questions.