Shipping policy
SHIPPING AND RETURN POLICIES
How long does shipping from the warehouse to your front door take?
We ship all our equipment products directly from the manufacturer instead of first routing it through our facilities to save you both time and money. Tanning Beds and Booths usually ship within 10-20 business days and most are made to order. There are times when some manufacturer's shipping times may exceed these levels so please see Shipping & Delivery Time Frames or in the main menu of our website to view the current times for each manufacturer. Either way we'll send you a tracking number as soon as your order ships and the carrier will schedule a delivery date with you.
All salon and spray tanning equipment ships as soon as the manufacturer can process the order and in most cases that timeframe ranges from 2-3 business days. At times, large equipment orders such as spray tanning booths may require final preparation at the factory and in some cases may take 2 weeks to ship. Unfortunately, not all online retailers may communicate these timeframes and only inform customers after their order is processed. At the Sun Tanning Store we work hard to be transparent and shipping directly from our manufacturer warehouses to ensure you always receive your purchase brand new, under full manufacturer warranty, and as quickly as possible. Additional detailed information on the most current shipping time frames can be viewed under Shipping & Delivery Time Frames or in the main menu of our website.
What happens after the shipment leaves to manufacturer warehouse?
Orders of less than 100 lb. normally ship with Fedex or UPS Ground. Transit timeframes normally range from 2 to 7 business days depending on the location of the manufacturer and the final delivery address. Larger shipments weighing more than 150 lb. normally require shipment by LTL freight carriers. These shipments are transported and arrive on full sized 18 wheel semi trailer trucks. Transit times for tanning beds are normally 2-4 days for most East Coast destinations, 5 days for the heartland and 7-8 days to West Coast locations. The LTL freight shipping companies normally call 24 hours prior to arrival to ensure the customer is available to sign for the delivery and remove the shipment from the truck. Once you receive your shipment tracking number you can monitor the progress of your shipment on our shipment tracking page.
Special Considerations During Christmas and New Year Season
Please note that some manufacturers receive large numbers of orders in December but may also close between December 24th and January 1st so their staff may enjoy the holidays. We also cannot guarantee orders placed during this month will be delivered before Christmas. The delivery timeframe for December orders depend on the current stock of the items and the level of demand for those products. If you're in a rush to receive your order in December please contact us before placing your order to receive a current estimate on the delivery timeframe.
Where do we ship our products from?
Our manufacturers ship your purchase directly to your door rather than routing it through our company facilities. This manufacturer direct process saves you both time and money and allows us to offer you the lowest prices.
Feel Secure with Instant Order Confirmation
As soon as you place your order with us you will receive an order confirmation email. If you do not receive an instant confirmation, please make sure to check your junk, promotions or spam folders. Feel secure by tracking your order right to your front door with the tracking number that you will receive as soon as your order ships.
Free Shipping & No Tax Offers & Exclusions*
We offer free shipping on most orders over $49.99 during our special promotional periods but there are some products and locations that may not be eligible. These locations include Hawaii, Alaska, and the commonwealth of Puerto Rico. In addition, islands, mountains or rural areas and addresses which the manufacturer's shipping carrier considers difficult to access or remote as well as some Western and Northern states. Also, many tanning bed or booth manufacturers require all distributors of their products to collect shipping fees and some addresses may require a surcharge. If you feel you are in a remote or difficult to access location, please feel free to contact us to make sure. If you place an order and we find that you are in such an area we will immediately contact you with available options.
Most salon equipment or furniture must also be shipped to a commercial business address to qualify for free shipping. If your delivery address is not recognized as a commercial address you may be asked to pay a surcharge for a residential delivery. If you do not have access to a commercial address we can ship some smaller item orders to a Fedex Hold at Location when boxes do not exceed 55 lb. Please feel free to contact us with any questions or for additional details.
We are also required to collect and pay Illinois and Tennessee sales tax on all orders as well as sales tax in some states on orders of Norvell spray tanning products.
What about setup and installation?
All tanning beds, booths, spray tanning booths and large salon equipment orders are shipped freight. We've arranged for the shipping companies to call you ahead of time so you'll know which date and time they will arrive. The freight shipments are delivered curbside to your home or business, and the shipment will not be brought inside for you by the driver, so you'll need to arrange for assistance to bring it inside. Most tanning beds and booths only require minimal assembly and the manufacturers do not offer "White Glove Delivery" as it normally costs $600 to $1,000 extra and it only includes bringing the shipment inside your home. However, if you do require that a tanning bed or booth be assembled once you bring it inside we have partnered with www.takl.com to offer an assembly service you can schedule through their scheduling website here.
All Freight Deliveries (Includes all Free Shipping specials)
- Home or business deliveries will need to be accessible to a full size 18 wheel semi-trailer delivery truck.
- Most carrier transit times within the Continental U.S. range from 3-8 business days.
- You will be contacted by the delivery company usually the day before to schedule a delivery window.
- Products shipped freight are delivered curbside to your home or business so you'll need a friend to help you unload and bring it inside.
- Tracking numbers will be provided whenever possible.
- A signature by the purchaser will be required upon receipt of the delivery
NOTE: If a confirmed delivery appointment is canceled by the customer on the day of delivery or if the customer is not home to receive the delivery a $100 fee is charged by the carrier to reschedule and re-deliver. This rescheduling fee will be paid for by the customer. Also note that if you are unable to schedule the delivery in a timely matter (1-2 days) after the shipping company first calls, you will also be responsible for any storage or return shipping charges the freight company may charge.
Cancelling Orders and Shipments in Process
The fastest and easiest way to cancel a tanning bed, tanning booth, tanning lamp, or a red light therapy system order is to reply to the instant order confirmation you received when you placed your order online. Just tell us why you need to cancel your order within 5 days and you will receive a 100% refund on the order as long as we can cancel it with the manufacturer before the shipping process has begun. There are significant expenses involved in fabricating and preparing a tanning bed or booth and if you do decide to cancel your order after 5 days you will be charged a 25% cancellation fee. Also, once the shipping process has begun on any order (such as a Bill of Lading is created for a freight shipment or a label is created on a smaller shipment) and we cannot cancel or stop the order without incurring shipping or other cancellation fees, the customer must return or exchange the product based on the return conditions below. Tanning bed and booth shipments rejected or returned due to damage will be replaced in an expedited manner by the manufacturer (normally within 7-10 business days). If the customer wishes to cancel the order rather than wait for the replacement shipment, it will be considered a return and the customer will pay all actual shipping costs and a 25% restocking fee.
Shipping Exchange Process
Tanning systems or tanning lamps are not guaranteed to provide any type of specific tanning results due to variables such as the skin types of users and insufficient voltage or power levels inside buildings. In addition, replacement acrylic orders are not eligible for return. However, if you are not satisfied with your tanning bed, booth, or canopy purchase our customer service department can arrange a return authorization (RMA number) within fifteen days of delivery. The product must be returned in new, resale-able condition in the original shipping boxes with all the paperwork for a refund, credit, or exchange. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the actual shipping cost (both ways) will be deducted when receiving a refund or exchange in addition to a 25% cancellation and restocking fee. Additional details regarding Tanning Lamp Returns & Exchanges may be viewed here. All returns are shipped back to the manufacturer and generally take 2-3 weeks to complete the return and process a refund or credit. Actual refunds are subject to the manufacturer's policies and subject to change.
AK, HI, PR Shipping
We're sorry but at this time we can only ship to the lower 48 states given the logistics and costs involved in shipping outside the continental United States. If you live in Alaska, Hawaii or Puerto Rico you may contact us to request a special quote. At this time we do not ship outside of the U.S.A.
FREIGHT SHIPMENTS - What to do when your shipment arrives
- Immediately inspect your shipment to ensure it is the correct product and in good condition at arrival. In addition, please ensure the number of boxes match the quantity on the delivery receipt. If you feel you received the incorrect product it is not necessary to reject the box (unless it is damaged as described below) but please notify us within 24 hours. If any boxes arrive damaged it is critical you follow the instructions below.
- If any of the boxes are damaged note that damage on the delivery receipt. Also, if the number of boxes does not match the quantity on the driver's delivery receipt please make sure to note the shortage.
- Take photographs of all sides of each box (this is very important.)
- Refuse to accept any box that is clearly damaged and the contents do not appear to be in good condition.
- If the boxes appear to be in good condition please remove the box and any packing materials, including the plastic sheets covering the bed acrylic on UV tanning systems, while the truck driver is there if at all possible. Make sure not to use sharp blades to remove the packing materials.
- If significant damage has occurred (Examples: case is dented or scratched, acrylic is cracked, 3-4 lamps are broken etc.) please note the damage on the delivery receipt and then DECLINE to accept the damaged box (Do not refuse all boxes if only 1 box is damaged).
- If only minor damaged has occurred (Example: 1 or 2 lamps have vibrated loose and broke) you can note that damage on the receipt and ACCEPT the box. We will then work with the manufacturer to have replacement lamps shipped to you.
- If the truck driver will not allow you open the boxes at the time of delivery but the boxes appear in good condition please write “Possible Concealed Damage” clearly on the delivery receipt. It is very important that you do this. It is also recommended that as a precaution you always write this on the receipt even if you have open the boxes and the items appear undamaged on first inspection.
- Do not immediately throw away any of the delivery boxes.Insurance & manufacturers require photographs of all sides of the boxes and disposing of a box will also annul our ability to process a refund or a replacement if that is necessary. Please hold onto your boxes until you are fully certain no concealed damage has occurred.
- If you you received the wrong product or if damage did occur please notify us as quickly as possible or within 24 hours at (321) 392-4786 and forward all photos to: info@suntanningstore.com
- If the correct product was received and if no damage is noted on the delivery receipt the shipment will be considered "clear" and the purchase completed. Congratulations!
Freight Shipments - Signing Delivery Receipt
When signing for freight shipments you are agreeing and documenting that your items received are the correct products ordered and in good condition. Any damage to items beyond that point will be the responsibility of the customer. Please follow the delivery inspection instructions sent to you very carefully when receiving a freight shipment and always notify us within 24 hours if any damage occurred or if you received the incorrect product. If you received the incorrect product or if freight shipping damage did occur, and the customer did not note the damage on the delivery receipt, it will be the discretion of the Sun Tanning Store and the product manufacturer to determine the appropriate solution to remedy the situation. Tanning bed and booth shipments rejected or returned due to damage will be replaced in an expedited manner by the manufacturer (normally within 7-10 business days). If the customer wishes to cancel the order rather than wait for the replacement shipment, it will be considered a return and the customer will pay all actual shipping costs and a 25% restocking fee.
If you have any questions please contact as at info@suntanningstore.com or (321) 392-4786.