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Tanning Beds, Booths, Canopies, Tanning Lamps, Parts & Light Therapy Systems - Cancel & Return Policy

The fastest and easiest way to cancel a tanning bed, tanning booth, tanning lamp, or a red light therapy system order is to reply to the instant order confirmation you received when you placed your order online. Just tell us why you need to cancel your order within 5 days of submission and you will receive a 100% refund on the order as long as we can also cancel it with the manufacturer before the shipping process has begun. There are significant expenses involved in fabricating and preparing a large tanning or red light unit so if you do decide to cancel your order after 5 days you will be charged a 25% cancellation fee. Also, once the shipping process has begun on any order (such as a Bill of Lading is created for a freight shipment or a label is created on a smaller shipment) and we cannot cancel or stop the order without incurring shipping or other cancellation fees, the customer must return or exchange the product based on the return conditions detailed in the paragraph below. Shipments rejected or returned due to damage will be replaced in an expedited manner by the manufacturer (normally within 7-10 business days). If the customer wishes to cancel the order rather than wait for the replacement shipment, it will be considered a return and the customer will pay all actual shipping costs and a 25% restocking fee. 

How do I return or exchange a Tanning Bed, Tanning Booth Booth, Canopy, Replacement Parts, Tanning Lamps or a Light Therapy System?  

Tanning systems or tanning lamps are not guaranteed to provide any type of tanning results in a specific time due to variables such as the variety of skin types of users and insufficient voltage or power levels inside homes and buildings. In addition, replacement acrylic orders are not eligible for return. If there is a technical issue with your tanning bed, booth or canopy you agree to allow the factory to have a technician correct the issue at no cost to you under the manufacturer warranty. However, if you are not satisfied with your tanning bed, booth, canopy purchase or if you have received the wrong product our customer service department can arrange a return authorization (RMA number) within fifteen days of delivery. The product must be returned in new, resalable condition in the original shipping boxes with all the paperwork for a refund, credit, or exchange. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the actual shipping cost (both ways) will be deducted when receiving a refund or exchange in addition to a 25% cancellation and restocking fee. Please note that if you had the inside delivery and assembly service added to your order that fee is non refundable as mentioned in the documents provided to you and in the next section reviewing the service below. Additional details regarding Tanning Lamp Returns & Exchanges may be viewed here. All returns are shipped back to the manufacturer and generally take 2-3 weeks to complete the return and process a refund or credit. Actual refunds are subject to the manufacturer's policies and subject to change. 

Inside Delivery and Assembly Service

The customer is responsible for ensuring the product they have purchased can fit through doors, hallways, turns or stairwells. Once the delivery is scheduled, rescheduling or missed appointments by the customer will result in a $199 abort fee due prior to service being performed. Inside Delivery and Assembly Service is Non-Refundable.

Service includes up to one flight of stairs. Additional stairs, stairwells, or special access requirements may result in additional fee's. 

Adding Inside Delivery and Assembly service may extend estimated lead times due to the additional coordination involved. 

If you have any questions about warranties and policies please look at our FAQ page or Contact Us at info@suntanningstore.com