Menu
Cart

Tanning Beds, Booths, Canopies, Tanning Lamps, Parts & Light Therapy Systems - Cancel & Return Policy

The fastest and easiest way to cancel a tanning bed, tanning booth, tanning lamp, or a red light therapy system order is to reply to the instant order confirmation you received when you placed your order online. Just tell us why you need to cancel your order within 5 days and you will receive a 100% refund on the order as long as we can cancel it with the manufacturer before the shipping process has begun. There are significant expenses involved in fabricating and preparing a tanning bed or booth and if you do decide to cancel your order after 5 days you will be charged a 25% cancellation fee. Also, once the shipping process has begun on any order (such as a Bill of Lading is created for a freight shipment or a label is created on a smaller shipment) and we cannot cancel or stop the order without incurring shipping or other cancellation fees, the customer must return or exchange the product based on the return conditions below.  

How do I return or exchange a Tanning Bed, Tanning Booth Booth, Canopy, Replacement Parts, Tanning Lamps or a Light Therapy System? 

Tanning units are not guaranteed to provide specific tan results due to varying skin types of users and or improper voltage or power levels inside some buildings. In addition, replacement acrylic orders are not eligible for return. However, if you are not satisfied with your tanning bed, booth, or canopy purchase our customer service department can arrange a return authorization (RMA number) within fifteen days of delivery. The product must be returned in new, resale-able condition in the original shipping boxes with all the paperwork for a refund, credit, or exchange. The actual cost of shipping may differ from quoted promotional pricing. If you were awarded a free shipping promotion, the actual shipping cost (both ways) will be deducted when receiving a refund or exchange in addition to a 25% cancellation and restocking fee. Additional details regarding Tanning Lamp Returns & Exchanges may be viewed here.  All returns are shipped back to the manufacturer and generally take 2-3 weeks to complete the return and process a refund or credit. Actual refunds are subject to the manufacturer's policies and subject to change.