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Service Update Coronavirus / Covid-19

COVID-19 Service Update - March 25, 2020

The COVID-19 virus continues to impact individuals around the world and our thoughts are with everyone that has been affected.

Our nation is facing a historical emergency and our staff at the Sun Tanning Store will remain available to assist you in any way possible during our normal operating hours Monday through Friday 9am to 5pm EST.

Our Chicago Illinois warehouse is considered an essential business and also continues to ship our inventory of QuickShip Spray Tanning Solutions and Supplies within approximately 24 business hours or order placement.

We are also an authorized distributor for all manufacturers on our website and many of them are currently experiencing business disruptions and temporary closures due to mandated stay at home orders issued by the states.

Spray tanning equipment orders and some solutions in addition to orders for tanning beds, booths, canopies, tanning lamps and parts are shipped directly to our customers from each manufacturer and their ability to ship orders may be delayed due to mandatory restrictions of non essential business being issued by the states.

Please see the current status of each of the businesses below to better understand how your orders might be effected during this period:

Tanning Beds, Booths, Tanning Lamps & Parts

The Solar Storm, ESB, SunLite and ProSun and manufacturers are currently operating as usual and shipping orders in approximately 12 business days. 

However, it is possible that some manufacturers may soon be subject to mandated state stay at home orders that could delay pending shipments. In the event any of the manufacturers are forced to close their factory warehouse operations, any pending order not shipped prior, would experience a shipping delay.

These manufacturers will continue to accept orders during any possible shut down period. All existing orders as well as new orders will receive time priority in the manufacturer shipping queues based on first received first shipped order fulfilment.

Norvell - Spray Tanning

Norvell is currently subject to a state mandated stay at home order and will be unable to ship products from their warehouse from March 23rd to April 6th.

This does not effect QuickShip spray tanning solutions and supplies  in the Chicago warehouse that continue to ship within 24 business hours while supplies last.

Norvell will continue to accept orders during this period. All Sun Tanning Store customers will receive top priority (first in first out) order fulfilment and shipment of their orders when the Norvell warehouse staff returns to work. 

Ohio State FAQ https://coronavirus.ohio.gov/wps/portal/gov/covid-19/home/resources/novel-coronavirus-faqs

Fuji - Spray Tanning 

The Government of Ontario in Canada has ordered that all non-essential businesses must close or work-from-home beginning starting the evening of March 24th for a period of two weeks. As a result of this order, Fuji Spray will not be able to process shipments until April 8, 2020.

Fuji will continue to accept orders during this period and all Sun Tanning Store customers will receive top priority (first in first out) order fulfilment and shipment of their orders when the Fuji warehouse staff returns to work. 

Canada FAQ https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/canadas-reponse.html

MaxiMist - Spray Tanning 

MaxiMist is currently not subject to any Florida State restrictive work orders and continues to ship orders within 3-5 business days. 

We will update the status here in the event of any change. 

Florida State FAQ https://floridahealthcovid19.gov/

PIBBS - Salon Equipment 

PIBBS is currently subject to the New York State mandated stay at home order issued March 20th and will be unable to ship products from their warehouse until further notice.

PIBBS is not accepting orders at this time. However, we can accept orders and all our customers will receive top priority (first in first out) order fulfilment and shipment of their orders when the PIBBS staff returns to work. 

New York State FAQ: https://coronavirus.health.ny.gov/home

DECO - Salon Equipment 

DECO is currently subject to the Illinois state mandated stay at home order issued March 20th and will be unable to ship products from their warehouse until further notice.

DECO will continue to accept orders during this period and all Sun Tanning Store customers will receive top priority (first in first out) order fulfilment and shipment of their orders when the DECO warehouse staff returns to work. 

Illinois State FAQ: https://www2.illinois.gov/sites/coronavirus/FAQ/Pages/Stay-At-Home-FAQS.aspx

If you have any questions please feel free to chat with us online or send an email to info@suntanningstore.com